CUSTOMER SERVICE
As our valued customer, you are very important to Patchwork Schoolhouse! We want you to be happy with your order & enjoy our products. Every effort will be made to fill your order quickly & accurately within 3 business days of receiving your order. Your shipping & handling method & address, along with the type of item & its availability, determine how long it will take for you to receive your order & how much it will cost to get there. If a mistake occurs with your order, please let us know as soon as possible so we can fix the problem. You may call us toll free (Canada & USA) at 1-866-387-2824 between 9 a.m. & 5 p.m. Mountain Standard Time or email us at joanne@patchworkschoolhouse.com.

METHOD OF PAYMENT
We accept online, phone & mail-in payments with: American Express, Discover, MasterCard & Visa credit cards. We do not accept personal cheques.

SHIPPING
Shipping amounts are determined by weight, size, method of delivery & destination. We are using the most up to date shipping module available based on this information. This ensures that your order is packaged, weighed & calculated correctly. We usually ship with Canada Post. If requested, courier or express delivery can be arranged at rates currently in effect. Your parcel will be insured for the value of the order. Please allow up to 4 weeks for delivery within North America.
SHIPPING TO THE UNITED STATES
All mail is subject to Customs regulations & inspection. Appropriate customs documentation will be attached to all parcels. Patterns & books are not subject to duty but the Canadian government still requires documentation on all shipped packages. Any duties or taxes levied against packages arriving from outside the United States are determined by U.S. Customs & Immigration & are the responsibility of the recipient.


SHIPPING TO OTHER COUNTRIES
All mail is subject to Custom regulations & inspections required by your country of origin. Appropriate customs documentation will be attached to all parcels. Any duties or taxes levied against packages arriving from outside the destination country are determined by local Customs & Immigration agencies & are the responsibility of the recipient. You may choose Xpresspost International, Air Parcel or Surface Parcel. Shipping prices can vary widely & delivery time can be anywhere from 4 - 10 weeks. We are using the most up to date shipping module to calculate your shipping costs. If, however, they are incorrectly calculated on the website store, we will contact you via email to discuss options in regards to additional charges or refunds.

WARRANTY & REFUNDS
All of our books, DVDs & patterns are copyrighted material & cannot be returned for a refund. All sales are final. There are no exceptions. If any of our products are defective, we will be happy to send another copy when the defective item has been returned to us. All of our products include a one year warranty against manufacturer's defects only. To make a warranty claim, return the defective product during the warranty period to:
Patchwork Schoolhouse
Box 699,
Bragg Creek, AB, T0L 0K0
CANADA

A replacement product will be supplied after Patchwork Schoolhouse has confirmed the product has a manufacturer's defect.